How does GUWB work?

We will advise you to sign up to an account, then browse the site based on your child’s need and age group, select your rental plan, and then chose the corresponding total books. We automatically ship the number of titles your membership plan allows.

We advise that you add a few more books than your rental plan allows to your queue in order to be shipped books frequently.

What plans does GUWB offer?

GUWB offers 4 plans; 3 books / month, 5 books / month, 9 books / month, and 15 books / month.

Are there any Late Fees with GUWB?

Easy answer, no.

What is "My Rental Queue"?

Your "Rental Queue" is what drives your subscription. When you find a book that meets your child’s needs, simply click “rent it” and it will populate to your queue. 

How long will it take to receive my order?

GUWB utilizes the USPS, via Media Mail, and UPS in some cases; you should receive your orders within 3-10 business days.  West Coast orders please add a day or two.  We ship books from our warehouse located in VA.

What should I do if I don’t receive my order?

Please contact us utilizing, shipping@growupwithbooks.com.  You will find this link on the Contact Us page.  We will resolve the issue immediately

Can I keep a book that my child loves?

Absolutely, please log into your account, chose the book you have rented out and select “Keep My Books”, your next bill will be automatically updated with the discounted GUWB purchase price.

What should I do if I lost my return mailer?

No problem, please send email to shipping@growupwithbooks.com and we will ship you another one immediately.

You received my return, why haven't you shipped my next order?

There could be a problem with your account, specifically your billing and payment methods. Please log on to your Account and make sure you payments are up to date, if so, please email us at shipping@growupwithbooks.com and address your concern. Also, please try and keep as many books in your queue as possible to prevent delays.

How do you keep my information safe and secure

GUWB is committed to keeping your personal information private and secure. We use Secure Socket Layer (SSL) encryption, the most advanced encryption method available today, to protect all of the account information.

How do I update my account information, address, payment plan, etc.?

You can update your shipping address, email address, password, credit card information, membership plan, keep a book, or cancel your account by clicking on "My Account" at the top of any page – then updating and saving the information you need changed.

How do I cancel my subscription, times are tough...?

You can cancel anytime by logging into your account and selecting – stop membership.  We hope to see you back.  You may receive a survey as to why you canceled and if there are any areas we can address that would benefit you and other current and potential subscribers.

I accidentally damaged a book or lost a book, what should I do now?

If you damage or lose a book have rented, you must go to your account and click on the "Keep a Book" link under the "My Account" page. Choose the title that was damaged or lost, then follow the prompts. You will be charged a discounted price for the book and it will be cleared from your account.

Is there a GUWB online rental experience satisfaction guarantee?

We strive to make every subscriber feel as if they are the only ones part of our program, unfortunately some issues and errors occur, we will 100% guarantee that if issues do arise, we will do whatever it takes to make sure you are happy; if not, please let us know at info@growupwithbooks.com.

I was billed too much, not enough, or not at all?

We apologize for the inconvenience and thank you for letting us know.  Please contact us at billing@growupwithbooks.com and we will investigate your membership and correct issue immediately.

How does GUWB sanitize books?

We use two methods, both of which are stamped green, EPA registered and effective against H1N1.  One method is utilized every time a book is returned and the other process is done bi-annually that incorporates a bonding mechanism that actually continues to kill germs and viruses.

How is GUWB any different from those other book rental companies?

Good question.  We differentiate ourselves in many ways, first of all, we research each book we purchase, create personal reviews, and guarantee that your choices are rich literature.  We also focus our attention only on children's books so you, as a parent and subscriber receive the dedication you deserve helping your child's reading development.  Our Reading Consulting Team.  They are here to help you decide what is the best book for you and your child.  Please contact them at rct@growupwithbooks.com with any questions you may have regarding book choices or any reading development question.

Why not just use the library?

You can, however our service provides many more benefits:  We sanitize our books, libraries do not take any precaution.  Our book list is filtered by age group and categorized; providing parents a very easy way to find the right book for their child.   Our Reading Consulting Team is available to answer any questions parents have regarding their child's reading development and suggest improvement strategies to help their children become better readers.   Our service eliminates the need to drive to a library (saving money, gas, and reducing carbon emissions), eliminates clutter, is open 24 hours, and ultimately saves time (simply log on and rent the books that appeal to you and your child, resting assured that our team has provided the best offering).

How are Connection Cards created?

Connection Cards are created by our Reading Consulting Team, they are a value add service to help both the child and parent bring the book to life by providing other means to enjoy the book.  Each Card is carefully created to ensure the parent and child receives the best possible information.  Sometimes a Card will refer you to a website to learn more about the author or other "Connection".  GUWB recommends that ANYTIME your child uses the internet with "Connected" websites that we suggest it be done with an adult.  The Connection sites are carefully chosen, but having an adult present to make sure that the correct site is chosen is important.    

How do I know what books to choose?

In most cases, your child’s interests will guide your selections.  Follow your child’s lead!  Check out “Read TWO Rule for Choosing Books" on the Read TWO page.

How can I get my child excited about reading?

YOU have to be excited about reading!  Show your enthusiasm for books by letting them see you read.  Make connections between what you read with your child and their interests, similar books, and the world around them.  By making these connections your child may discover a new love of books!

How can I help my child learn to read?

You have made the first step by offering your child rich literature through Grow Up With Books!  By hearing you read every day, your child will have the opportunity to see and feel the magic of books. Exposure to sensory books, language books, and cognitive concepts, will build your child’s foundation for learning to read.  

Why a Reading Consulting Team?

Our Reading Consulting Team (RCT) is what separates us from every other similar site, the library, and book stores.  Our RCT was formed to create the unique Read TWO experience and provide subscribers a hot line to ask any questions they may have regarding book choices or their child's reading development.  This value add service is not offered any where else.

Who is part of our Reading Consulting Team?

Our Reading Consulting Team is comprised of teachers and other professionals that have considerable experience in teaching children how to read and the enjoyment and necessity of being able to read and comprehend in every day life. Every book selected by age and/or category is based not only on their collective 30+ years of experience, but also on their consistent communication with numerous reading associations, societies, libraries and teachers throughout the country.